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How ph88 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through Touch 'n Go eWallet, Boost, and GrabPay.

Account data kept securePayment details never shared without consentYou can request your data anytimeCookie use disclosed fullyRetention periods clearly stated
ph88 How ph88 Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. All requests are handled through the same channels we use for account and payment support.

Team online

Live Chat

Open the live chat window from your account dashboard. Mention your request is data-related so the right team picks it up without delay.

Email Support

Send your data access or deletion request by email from the address linked to your ph88 account. Include your account username for faster matching.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data protection at ph88 is built around four practical areas: how we secure what you give us, how cookies work on our platform, how long your data stays on our systems, and what you can ask us to do with it. Each area below gives you a concrete picture of our approach rather than broad assurances.

Account Security

Your login credentials are stored using one-way encryption. When you access your account on a new device, an OTP is sent to your registered number to confirm it is you.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how our mobile interface performs. You can manage cookie preferences through your browser settings.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what applicable regulations require, then delete or anonymise the remainder.

Your Rights

You can request a copy of your account data, ask us to correct inaccuracies, or request deletion. Requests tied to open transactions may need to wait until those are resolved.

Privacy Policy Questions We Get Asked

These are the data and privacy questions we hear most from account holders in Malaysia. If your question is not covered here, reach our support team via live chat or email.

We collect your name, email, phone number and login credentials. When you transact via Touch 'n Go eWallet or Boost, we log the reference number — not your wallet PIN.

We do not sell your data. Payment processors like GrabPay and DuitNow receive only the transaction details needed to complete your deposit or withdrawal — nothing beyond that.

Contact us via live chat or email using the address linked to your account. We will verify your identity and provide your data summary within a reasonable period.

Yes. Submit a deletion request through live chat or email. Deletion of data tied to unresolved transactions may be deferred until those are closed, as required by regulation.

Session cookies keep your account active while you browse on your phone. Analytics cookies help us fix mobile performance issues. You can block non-essential cookies in your browser settings.

We retain the minimum data required by applicable regulations after closure, then delete or anonymise the rest. Active account data is held only while your account is open and in use.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.